Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently.
Through my website maintenance/security care plan, I take on the stress of all these complexities so you can focus on and grow your business!
SO, WHAT’S IN THE PLAN?
Here’s a snapshot of the key components that make my website care plan invaluable for my clients.
Hosting is the foundation of your website. Security, performance, optimization and ease of use all depend on it. I offer premium hosting for all my clients so you don’t have to worry about a thing.
Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. I take care of updates for you.
MONITORING & SECURITY
I have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.
You as a client get priority support. Ping me whenever you need an update, addition or when you have any questions and I’ll do my best to get back with you within 24hrs on business days. P.S. It’s always sooner 😉
Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, we offer external backups and restore points for all clients on my plans.
In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. We have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”
You shouldn’t have to try to determine what’s going on via your site. I take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what I’m doing month to month on your site.
I’m in your corner every month and I know what’s happening on the “web side” of your business. This gives me the ability to offer strategy, new marketing ideas and conversion best practices to implement on your site.
I'M IN YOUR CORNER MONTH TO MONTH!
As a client on my premium or elite monthly plan, I offer complimentary time (between 1 or 2 hours depending on your plan) for ongoing website updates, additions or changes!
Additionally, all care plan clients get my reduced hourly rate!
THE RISK OF NOT HAVING YOUR SITE PROPERLY MAINTAINED
Here are just a few of the most common scenarios of unprotected sites:
If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
If your website isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.
If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.
If your website isn’t maintained and optimized, Google knows and ranks sites that are digitally “alive.”
If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.
IT'S ALL ON YOU
By not having your website cared for monthly, everything we cover in our plan is on you and will cost you in tools, time and unneeded stress.
THE GOOD NEWS IS…WE’VE GOT YOU COVERED!
You don’t have to maintain your own website and go it alone.
I offer a perfect plan for your website so that you can rest easy and have me in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on so choose your plan below!
Some answers to the most frequently asked questions about my website care plan.
Are there cancellation fees?
Nope! My website care plan is monthly with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from my hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month that’s paid for 🙂
Are there any setup fees?
If I’m building your site, there is no set up fee as long as it’s within a 90 day period!
If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
What if I pass on the plan?
My maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.
Can I join the plan if I originally pass?
Absolutely! If you decide to come back to me after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.
What if I require more time than the monthly support time allows?
I’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!
What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn't build?
No, currently I’m only hosting and maintaining sites that I’ve built for my clients.
Do you offer price breaks for multiple sites?
Absolutely! If you choose to have me host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as I host and maintain the sites.
Does my monthly update time roll over?
No. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
What's included in the monthly time?
Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!
My plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site from the plan, you only pay for the month you’ve paid for and you’ll be provided with all site files and logins.
Contact me for any questions you have or to inquire about setting up a custom plan for an advanced site or multiple websites.